Effective date: October 25, 2026 | Last updated: October 25, 2026
This Privacy Policy explains what personal information Sancara Soul collects when you visit SancaraSoul.com, buy from the Sancara Soul Store, create an account or subscribe, or contact us; how we use it; who else handles it; and the choices you have. "We," "our," and "us" refer to Sancara Soul. This policy is part of our Terms and Conditions.
The short version: We collect only what we need to deliver your purchase, answer your messages, and understand how our site is used. We do not sell your information, sell advertising space on this site, or use advertising trackers.
Privacy at a Glance
Name, email address, and billing address when you buy. Why: to process your order, deliver your download, send your receipt, and keep required business records. Handled by: Squarespace (our website and store platform) and Stripe (payments).
Your email address, if you ask to hear from us. Why: to send an occasional note about new content or changes to the site. Handled by: Squarespace (sign-ups) and Google (our email).
Payment card details. Why: to complete your payment. Handled by: Stripe only. We never see or store your full card number.
Messages you send us by email or through our contact form. Why: to reply to you. Handled by: Google (our email provider) and Squarespace (our contact form).
Browsing information collected by cookies. Why: to keep the site working and to count visits and page views. Handled by: Squarespace.
Name, email, password, and subscription status if you create an account or subscribe. Why: to manage your account and subscription, bill renewals, and give you access to subscriber content. Handled by: Squarespace and Stripe.
Your choices: You can ask to see, correct, or delete your information, and decline non-essential cookies. See Section 8.
1. Information We Collect
When you buy from our store. Your name, email address, billing address, the products you purchased, the order date and amount, and your download history. Payment is handled by Stripe, which collects your card details directly. We receive only limited information from Stripe, such as confirmation of payment, the card type, and the last four digits of the card.
When you contact us through email or our contact form. Your name, email address, and whatever you choose to include in your message.
If you ask to hear from us. If you check the box at checkout or sign up on our site, we keep your name and email address so we can send you an occasional note. There is no schedule, and we do not promise any particular updates.
When you browse the site. Like most websites, our site automatically collects certain technical information through cookies, including your IP address, browser and device type, the pages you view, the site that referred you, and the date and time of your visit. See Section 4.
What we ask you not to send. We welcome your questions, comments, and feedback, including how a song or writing has helped you, and general or educational conversations with professionals who use our materials. Please leave out personal health details and anything that identifies you or someone else in a sensitive situation. Sancara Soul does not provide counseling, crisis, or referral services, and we cannot respond to a personal health concern. If you send such details anyway, we will use them only to reply and will delete the message as described in Section 6. If you need support, our Resources page lists organizations that can help. If you are in immediate danger, call 911, or call or text 988.
When you create an account or subscribe. Your name, email address, a password, your subscription plan and status, your billing history, and a record of the subscriber content you access. Your password is stored by Squarespace; we cannot see it. Recurring payments are handled by Stripe, just as one-time purchases are. We do not collect information from you for any purpose other than those described in this policy.
Activity entries. When you write a response to an online activity, your entries stay in your browser. We do not receive, save, or store them.
2. How We Use Information
To send occasional notes about new songs, writings, or other additions, and about changes to our policies, if you asked to hear from us.
To process payments, deliver your downloads, and send order confirmations and receipts.
To answer your questions and handle requests about orders, downloads, refunds, or the site.
To keep business, tax, and accounting records.
To keep the site secure and working properly, and to prevent fraud or misuse.
To understand, in general terms, how visitors use the site so we can improve it.
To comply with the law and to enforce our Terms and Conditions.
To manage your account, process recurring subscription payments, send billing and renewal notices, and provide access to subscriber content.
We do not use your information for advertising, and we do not build profiles of you.
3. Who Else Handles Your Information
We rely on a small number of service providers to run this site. They receive only the information they need to provide their service to us, and their own privacy policies govern how they handle it:
Squarespace hosts our website and store, processes orders, delivers downloads, receives contact form submissions, collects sign-ups for our occasional notes, and provides our site analytics. It also manages customer accounts and subscriptions and provides access to subscriber content. Privacy policy: squarespace.com/privacy
Stripe processes one-time and recurring payments. Privacy policy: stripe.com/privacy
Google provides our business email, which we use to answer messages and send occasional notes. Any email you send us is stored by Google. Privacy policy: policies.google.com/privacy
We may also disclose information when the law requires it, such as in response to a subpoena or court order; when necessary to protect the rights, property, or safety of Sancara Soul, our customers, or others; or to a successor if Sancara Soul is ever sold or transferred, in which case this policy will continue to apply to information collected under it.
We do not sell or rent your personal information, and we do not share it with anyone for advertising.
4. Cookies
Cookies are small files that a website stores in your browser. Squarespace places two kinds of cookies on our site: necessary cookies, which make the site and store work, and analytics cookies, which help us count visitors and see which pages are read. When you first visit, a banner lets you accept or decline analytics cookies. Declining does not affect your ability to browse or buy. You can also block or delete cookies through your browser settings, although blocking necessary cookies may keep parts of the site, such as checkout, from working.
We do not use advertising cookies or advertising pixels. If we ever embed content from another site, such as a video, that site may set its own cookies under its own policy. If we include an affiliate link (see our Disclaimers), the company you visit through it may use cookies on its own site to credit us for your purchase.
5. Do Not Track
We have not added advertising or tracking tools to this site, such as Google Analytics, social media pixels, or advertising networks, and we do not track your activity on other websites. Our service providers collect limited information as part of the services they provide to us. For example, Squarespace counts site visits, and Stripe uses information from the checkout process to help prevent fraud. Their own privacy policies govern that collection, and neither uses it to show you ads on our behalf.
Some browsers send a "Do Not Track" signal. Because there is no common standard for responding to these signals, our site does not change its behavior when it receives one.
6. How Long We Keep Information
We keep order details and messages in our own files only as long as we need them to answer questions and keep our business records, and no longer than three years after your purchase or message. Any records we keep longer for tax purposes show only totals that do not identify you. Squarespace keeps order history while our site is active, and Stripe keeps payment records as financial regulations require, under their own policies. Analytics information is kept in summary form by Squarespace under its own retention practices. If you ask to hear from us, we keep your email address until you unsubscribe. If you have an account, we keep your account information while it is open. After you close it, your records follow the three-year rule above.
7. How We Protect Information
We take reasonable steps to protect the information we hold, including using secure (HTTPS) connections and limiting access to our accounts. Card payments are handled entirely by Stripe, which is certified to industry security standards for payment data. No method of storing or sending information online is completely secure, so we cannot guarantee absolute security.
8. Your Choices
Our occasional notes. You can stop them at any time by replying "unsubscribe" to any note or by using an unsubscribe link. We will remove you within 10 business days. Even after you unsubscribe, we may still email you about a purchase you made.
See, correct, or delete your information. Email us at the address below to ask what information we hold about you, to correct it, or to delete it. We will respond within 30 days. We may need to confirm your identity first, and we may keep certain records we are legally required to keep, such as tax records of a purchase.
Cookies. You can decline analytics cookies using our cookie banner or through your browser settings.
Your account and subscription. You can cancel your subscription at any time from your account page or by emailing us, and you can ask us to close your account.
Depending on where you live, state law may give you additional privacy rights. We will honor any request we are legally required to honor, and we will try to honor reasonable requests even where the law does not require it. We will not treat you differently for making a request.
9. Children's Privacy
Sancara Soul is intended for adults. We do not knowingly collect personal information from anyone under 18. If we learn that someone under 18 has sent us personal information, such as through our contact form, we will delete it. If you believe this has happened, please contact us. You must be 18 or older to create an account or subscribe.
10. Where Information Is Stored
Sancara Soul is based in the United States, and your information is stored and processed in the United States by us and our service providers. If you visit from outside the United States, your information will be transferred to and handled in the United States.
11. Links to Other Websites
Our site, including our Resources page, links to websites we do not control. This policy does not apply to those sites. Please review their privacy policies before sharing information with them.
12. Changes to This Policy
If we change this policy, we will post the updated version on this page and change the "Last updated" date at the top. If we make a material change to how we use or share personal information, we will also post a notice on the site's home page for at least 30 days before the change takes effect. Changes apply only going forward; information collected before a change continues to be handled under the policy in effect when it was collected unless you agree otherwise.
13. Contact Us
For privacy questions or requests, contact:
Sancara Soul
SancaraSoul@gmail.com
1317 Edgewater Drive #6057
Orlando, FL 32804